Privacy Policies
Last updated: September 9 2026
Who we are
This website (the "Site") is operated by DoulasLove, whose contact information is:
Address: 460, rue Saint-Eustache, Saint-Eustache, Quebec J7R 4W2
Email: info@doulaslove.ca
Phone: 514-285-6788
Kimberley Lavoie, founder of DoulasLove, is responsible for the protection of personal information collected on this Site, in accordance with the Act respecting the protection of personal information in the private sector (Quebec's "Law 25"). For any questions or to exercise your rights, you may contact her at the contact information above.
What information is collected on this Site
This Site collects personal information in the following situations:
When you fill out the inquiry form (to be matched with a doula): your name, your co-parent's first name, your phone number, your email, your postal code, the services you're interested in, your expected due date, your desired place of birth, details about your pregnancy (for example, diabetes, VBAC), your specific needs, and how you heard about us. This information is shared with the team doulas directly involved in your care, to help us match you with the doula best suited to your situation.
Information related to pregnancy details also constitutes health information, a sensitive category of personal information under Quebec law. It is used only for this same matching and support purpose, and is shared only with the team doulas directly involved — never for any other purpose.
When you use the contact form (Contact Us page): your name, your phone number, your email, the service you're interested in, and the content of your message.
When you browse the Site, with your prior consent, certain tools may collect browsing data (pages visited, device used, referral source) for statistical or advertising purposes, and — if you submit a form — your name, email, and phone number may be transmitted (in hashed form) to Google Ads to measure the effectiveness of our advertising. See the Cookies section below.
How this information is used
Information collected through our forms is used only to respond to your request and to match you with a doula. It is neither sold nor disclosed to third parties, except where required by law.
Browsing data, when you consent to it, is used to measure Site traffic (Google Analytics 4, via Google Tag Manager) and to evaluate the effectiveness of our advertising (Google Ads, including matching your contact information with your ad conversions, known as "enhanced conversions").
Cookies
This Site uses a consent management tool (Usercentrics for Wix) that lets you accept or decline, category by category, the following cookies:
Essential — always active, necessary for the Site's operation and security and to remember your consent choice. Example: the consent cookie itself (Usercentrics for Wix), kept for 1 year.
Additional essential technical cookies — Wix.com Ltd (the Site's hosting platform), security and server cache cookies (e.g., security token), used to secure the Site and speed up its loading, kept for the session or a few days.
Functional — MarketPushApps / Market Push Apps SRL ("Google Reviews PRO" app), Google reviews widget display data, used to display the business's Google reviews directly on the Site, kept for the session.
Statistics — Google LLC (Google Analytics 4, via Google Tag Manager), _ga and _ga_* cookies, used to measure Site traffic, kept for up to 2 years.
Marketing — Google LLC (Google Ads), _gcl_au cookie and conversion data, used to measure advertising effectiveness and conversions (including enhanced conversions from forms), kept for up to 90 days.
No measurement (Statistics) or advertising (Marketing) cookie, and no transmission of your contact information to Google Ads, occurs until you have given your explicit consent. You may change or withdraw your consent at any time via the "Privacy Policy" link at the bottom of each page, which reopens the consent banner.
Transfer of information outside Quebec
Google LLC (Google Tag Manager, Google Analytics 4, Google Ads) processes certain data in the United States. Google LLC is self-certified under the EU-US Data Privacy Framework, a recognized mechanism providing a level of personal information protection deemed equivalent to that required under Quebec law. This transfer occurs only for the cookie categories you have consented to (Statistics and/or Marketing).
Retention period
Information received through our forms is retained for as long as necessary to process your request and follow up on your care, then deleted within 24 months. Browsing data is retained according to the durations indicated in the Cookies section.
Your rights
You have the right to access the personal information we hold about you, to have it corrected, and to withdraw your consent to its collection at any time (without retroactive effect). To exercise these rights, contact us at the contact information indicated above.
If you believe your rights have not been respected, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
Security
We take reasonable measures to protect the personal information collected, including sensitive information related to your pregnancy, without being able to guarantee absolute security against unauthorized access.
Changes
This policy may be updated at any time; the version in effect is the one displayed on the Site on the date of your visit.